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Terms and Conditions

1) Payment:

1.1) Business Conditions for SurfStore.dk.

You must have a clear message about what you're saying yes to when you shop with SurfStore.dk. DCO provides that, before ordering in our shop should confirm that you agree with our terms and conditions. Therefore you will be in the order module asked to confirm this. If you do not accept our terms we can according to the rules do not receive your order via the Internet. The conditions under which you will be asked to accept reproduced verbatim in the text below. So you can peacefully read our terms carefully before you place your order. 

1.2)  You must be 18 or older to act on SurfStore.dk- you are under 18 you must have the consent of your parents. 

1.3)  SurfStore.dk accept payment by credit / VISA (no charge). The amount raised first on your card when goods are shipped from SurfStore.dk. There can never be deducted an amount greater than what you have approved in the acquisition. 

1.4)  SurfStore.dk encrypts all information with the SSL (Secure SocketLayer) protocol. This means that unauthorized persons can not read your card number or other information during.

1.1.1) General Information

Surfstore.dk

CVR-nr.: 38934449, EU VAT number: DK 38934449

Søvang Alle 19, 2. tv.

2770 Kastrup

Denmark

E-mail: [email protected]

 

Bank information

Betalings/Payment Info:

DK account:    reg. 7631 konto 2038227

IBAN: DK1076310002038227

SWIFT-adresse/BIC : HANDDKKK

 

2) How to shop with us

2.1)  In order to make a purchase on SurfStore.dk you must:

  •          Log in
  •          Find the item you want and put them in the basket, then proceed to checkout.
  •          Choose shipping / payment
  •          Accept our terms
  •          Check that all information is correct at collecting ago and approve the purchase

2.2) Freight

To get your goods delivered must pay the freight. Below you can see what your shipping costs:

 - GLS pakke: 200 DKK

If the package's value is higher than 5000DKK, free shipping.

2.3) Delivery

If the ordered is in stock, all orders placed before noon. 18:00 normally be shipped the next day. Normal delivery is two to five days after ordering. When goods are not stock items or the unlikely event sold out, information delivery info by email. 
SurfStore.dk sends packages with GLS. We supply to Denmark, Norway, Sweden, Greenland, Faroe Islands,  Germany and Poland.

3) Returns

3.1)  If you regret your purchase (withdrawal) you have 14 days to cancel when you shop at SurfStore.dk. 
 
3.2)  The withdrawal period will expire 14 days after the day you;

  1.          receive your product
  2.          get the last good in physical possession when it comes to an agreement on several items that have been ordered in one order and delivered separately
  3.          get the last lot or the last part in physical possession, when it comes to an agreement on the delivery of a good consisting of multiple lots or pieces.

 
3.3)  You must, within 14 days of receipt notify us that you want to cancel your purchase. The notification shall be given by  [email protected]
. In your message, make us clearly aware that you want to use your right of withdrawal. Please include the word CANCELLATION in your mail title.

3.4)  can not be undone by simply reject the goods without giving us clear message on this. 

3.5)  You must send your order back to us without undue delay and within 14 days after you have notified us that you wish to cancel your purchase. You must bear the direct cost of returning the goods. In return, you are responsible for that goods are packed safely into. You bear the risk from the time of delivery of the goods.
 

4) Items excluded withdrawal

4.2)  The following product types are excluded withdrawal: 
Delivery of sealed audio or video recordings or computer software which were unsealed,  

4.3)  You will lose your right of withdrawal if; 
You break the seal on the audio or video recordings or computer software. 

4.4)  Commercial value of a returned product:

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words - you can try the product(s) the same way you could if you tried it in a physical store. 
If the product is tested beyond what is described above, we consider it as used, which means that by the withdrawal you only get a part or none of the purchase amount in return, depending on the commercial value of the product(s). You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words - you can try the product in the same way as if you tried it in a physical store. 
If the product is proven beyond what is outlined above, we consider it as used, which means that you in case of cancellation only get part or none of the purchase amount back, depending on the product's commercial value. 
In order to receive the entire purchase amount return you must therefore do the same as you can in a physical store. You must test the product, but do not take it in actual use. 
 
4.5) Repayment of the purchase amount: 
If you regret your purchase, you get of course the amount you have paid us back. In the event of any damage or usage, as you are liable to, the appropriate amount will be deducted from the purchase amount. 
If you use your right of withdrawal (cancellation), we will refund all payments received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case within 14 days from the date after having received the return goods. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. 
 
4.6)  We may withhold reimbursement until we have received the product, unless you have since been supplied evidence of having sent back the return goods. 
 
NOTE: If you regret your purchase, the item must be sent to:

Surfstore.dk

Søvang Alle 19, 2. tv.

2770 Kastrup

Denmark

E-mail: [email protected]

You can also cancel by giving clear message and deliver it in person at the above address.

 
4.7) What should I send back? 
You must attach a copy of the order confirmation. 
Note We do not receive packages sent by fax. COD.
 

5) Warranty

5.1)  Sale of Goods Act shortage rules may apply to purchases. 
 
5.2)  When you shop at SurfStore.dk you have the  24-month warranty . This means that you either get it repaired or replaced, refund or reduction in price, depending on the specific situation. 
 
5.3)  It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior. 
 
5.4) How soon should I advertise? 
You must complain within "reasonable time" after you have discovered the defect. If you advertise within two months after the defect is discovered, the complaint will always be timely. 
 
5.5) We need the following information when sending the product to us
when you return the product, please state what the problem is as detailed as possible. Note We do not receive packages sent by fax. COD or the like. Remember that the product must always be returned in protective packaging and get a receipt for shipment, so that we can reimburse your shipping costs. 

5.6) Partial delivery 
If your order consists of several products we will usually send your order total. If one of the ordered products can not be sent within our normal delivery date we will contact you to agree on a new delivery date. For reasons of cost, we can not offer to pay for partial delivery in all cases, but we will strive to find a solution that is satisfactory to both parties. 

5.7) Back orders 
If an order can not be shipped within the agreed delivery date we will contact you to inform you about possible new delivery deadline. Do you want then to cancel the order, then we just regret that we have not been able to meet our delivery date agreed. 

6) Change of orders  
6.1)  Want to change an order before it is shipped from our warehouse, you can send e-mail with our order confirmation back to us with the text ORDER CHANGE in the subject line. Below you can write what changes you want made. 
For safety trade by credit card on the Internet, we have no opportunity to raise larger amounts on your credit card than you have approved in the original booking. We have the ability to draw a small amount. If you make changes in your order makes the order amount greater than the original order was for, it may be necessary to ask you for a new approval. If this is the case we will contact you. 

6.2)  All prices within EU incl. VAT and other taxes. The prices are current prices. (Note: Shop from a country outside the EU "Norway" as all prices + VAT and taxes). When you deal with SurfStore.dk agreements in Danish. 
 
7) Privacy Policy


7.1)  In order that you may agree with us on SurfStore.dk we need the following information: 
 
Name 
Address 
Phone number 
E-mail address 
  
7.2)  We record of your personal information for the purpose of delivering goods to you. Personal information registered with SurfStore.dk and kept for five years, after which data are deleted. When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why. The director of SurfStore.dk have access to the information recorded about you. 
  
7.3)  We do not store customer data encrypted. 
We do not transmit customer information encrypted.  
 
7.4)  Information provided to SurfStore.dk disclosed or sold in any way to third parties, and we record any sensitive personal information. 
By signing up for the newsletter, we register your e-mail address. E-mail address will not be disclosed to others. 
 
7.5)  As registered with SurfStore.dk you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and request in connection therewith addressed to SurfStore.dk via e-mail [[email protected]]. 
 
7.6)  Cookies 
On SurfStore.dk use cookies in order to optimize website and its functionality, thus making your visit as easy as possible for you. You can always delete cookies from your computer, how depends on your browser. If you have questions about your cookies please contact [email protected]

8) Complaints 

If you wish to complain about your purchase, please contact [email protected] If we fail to find a solution, you can file a complaint to the relevant boards in the area if the conditions are met.